Privacy Policy
1. Why we collect your data
Personal information is data that can identify you directly or indirectly or contact you. This Privacy Policy covers personal information you voluntarily submit to LunaSwap and information we obtain from partners. It does not apply to anonymized data that cannot identify you.
You may be asked to provide personal information whenever you interact with LunaSwap. We use personal information in accordance with this Privacy Policy. Except as described here, LunaSwap will not give, sell, rent, or loan your personal information to third parties.
2. Types of information we collect
We collect only information necessary to provide services or to comply with legal obligations. You may refuse to provide requested information, but some services may become unavailable or may not function properly.
Depending on the feature or service, we may collect:
- Full name, date of birth, nationality, place of birth, age, phone number, home address, and email.
- Tax number, passport number, driver’s license or national ID details, and identity document photographs.
- Bank account details, payment card details, transaction history, trading data, and tax identification.
- Survey responses, support communications, public social posts, authentication data, security questions, user IDs, and data collected via cookies and similar technologies.
3. How your personal information is used
We use personal information to provide a secure and convenient service, including:
- to create, develop, operate, deliver, and improve LunaSwap services;
- to comply with legal and regulatory requirements;
- for loss prevention, fraud detection and anti‑fraud purposes.
4. Additional information from external sources
We may obtain information about you from third parties permitted by law (public databases, credit bureaus, ID‑verification partners, resellers, channel partners, joint‑marketing partners, social media). We use such data to meet legal obligations (e.g., AML) and to detect or prevent fraud. Our lawful basis for processing this data is compliance with legal obligations and fraud prevention.
5. Automatically collected information
We may collect technical data about your device and usage (e.g., IP address, operating system, browser type) for system administration, troubleshooting, and service improvements. This is statistical usage data and does not identify an individual.
6. Cookies
We use cookies to collect data about your use of LunaSwap to analyze visits and improve the product. You can manage or disable cookies through your browser settings (notify on new cookies, delete individual cookies, or clear all cookies).
7. Sharing personal information with other parties
LunaSwap may share your information in the following circumstances:
- With third‑party identity verification providers to confirm identity and prevent fraud.
- With service providers under contract that assist with business operations (e.g., exchange infrastructure, payment processing). Contracts require these providers to meet our privacy obligations and prohibit them from selling your information.
- With financial institutions we partner with to process payments you authorize.
- With law enforcement or regulatory agencies when required by law.
8. Protection of personal information
We will not permit third parties to contact you directly for their own products or services. We do not sell, trade, or rent your personal identification information. Do not disclose your account password to unauthorized parties. We use security measures to protect personal information but cannot guarantee prevention of all attempts to circumvent privacy or security controls or to stop unlawful activity.